Frequently Asked Questions


Do you have questions about what Statesville Collision Center has to offer? Your question may have already been asked before. Take a look at our list and see if your question has been answered here. If your questions are not answered below, please send us an email. We will respond to your question as soon as possible. Thank you.

What do I do after an auto accident?

1. Stay as calm as possible.

2. Check for injuries. Life and health are more important than damage to vehicles. When in doubt, call an ambulance.

3. If the accident is minor and there are no injuries, move the vehicles to a safe place out of traffic. Many insurance companies recommend calling the police.

4. Notify your insurance company immediately.

5. Make notes about the accident, including specific damages to all vehicles involved. Write down the names, driver's license numbers, and license plate numbers for all involved. Get witness information if possible.

6. Be polite. Allow law enforcement officials and insurance companies to determine who is at fault in the accident. Always be honest.

7. If you have a camera or camera-phone, take pictures if it can be done safely. Smart-phone users: many insurance companies now have smart-phone apps!

8. Contact the repair facility of your choice to schedule your vehicle for repairs or assistance to have your vehicle transported from the scene of the accident. Let the collision repair center staff help you. They can make the arrangements to make things easier for you.

9. Call or visit the repair center once you have claim information. You will need to sign a work authorization to begin the repair process.

Do I need three estimates?

No, you do not need to get three estimates. Many repair centers offer free estimates. However, there are specific requirements-- based on the insurance company involved and the type of coverage you have-- that require certain types of parts and labor-rates to be considered for providing an accurate repair estimate. Estimates written without this information may make this process seem confusing. The most important thing is for you to select a repair facility you trust and inform your insurance company.

Am I required to notify my insurance company before repairs begin on my vehicle?

Yes. You should obtain approval from your insurance company before repairs begin. Your insurance company will authorize repairs, part- types used, payments, and written/digital photo documentation before and during the repair process.

What is a DRP shop?

DRP simply means Direct Repair Program. Benefits of these programs include additional warranties, more timely repairs, cost savings and peace of mind for you. Insurance companies can provide you with a list of their preferred or Direct Repair Providers in your area. These chosen providers have met specific requirements in the areas of; training, quality, customer service and possess the state-of- the-art equipment necessary for the best possible repair to your vehicle and experience for you.

What should I look for when choosing a repair facility?

Ask people you trust. Who does your insurance company recommend? Have any of your friends, co-workers, or family members ever used this collision repair center's services?

Look for evidence of teammate training, industry certifications and participation in customer satisfaction measurement programs. Collision repair providers with lifetime warranties, multiple locations and a substantial number of years in business are good to consider.

Why is my insurance company referring me to Statesville Collision Center?

An auto accident and repair process is an inconvenient occurrence, at best. The way you and your repair experience are handled is often a reflection on the insurance company. Insurance companies refer customers to collision repair providers with whom they have a good working relationship and trust with their customers. At Statesville Collision Center, customer care is our number one priority. We specialize in quality accident repair with a focus on overall customer experience and a lifetime warranty on all repairs Because to us, it's not just about the car, it's about the care.

Who is responsible for the guarantee of workmanship and safety of my vehicle repairs?

Your insurance company most likely offers a warranty on repairs if you use one of their preferred or Direct Repair Providers. The collision repair center is ultimately responsible. You should choose a provider with a warranty on all work performed.

What if an insurance company refuses to work with the repair facility I choose?

As the vehicle owner, you make the decision. You have the right to select the repair center of your choice. There are specific laws that give you this right and prevent anyone from requiring you to use a specific repair facility.

Who is responsible for payment to the repair facility?

The vehicle owner is ultimately responsible for payment for all repairs. You may instruct your insurance company to make payment directly to the repair center on your behalf. Usually an initial payment is made for the repair estimate and then during the repair process a supplemental payment will be issued for additional hidden damages or parts cost that are discovered during repairs. The collision repair center can assist you with clarification on any payments that may be issued. This can also get you back into your own vehicle in a timelier manner. Remember to clarify any deductible amounts or questions you may have as early as possible. Your portion (if applicable) is not required until the completion of repairs and you pick up your vehicle.

Do I have to pay for a rental car?

Rental car coverage is an optional coverage available from your insurance company. Verify your coverage and the amount covered per day for a rental vehicle while filing your initial claim. If your repairs are being paid for by the other parties' insurance company, you should be provided with a vehicle similar to your own vehicle during the time your vehicle is in for repair. We have Enterprise Rent-a-car on-site for your convenience.

When is my deductible due and how do I know how much it is?

Insurance deductibles are due at the completion of the repair process to the repair center. Your insurance adjuster can answer any questions you may have regarding your policy, coverage, and applicable deductibles. Be cautious of anyone offering to save you the cost of your deductible! Ask specific questions on how they plan to absorb this cost.

Will all repairs be made per industry standard and will all the proper parts be used?

This is not usually an offer with your best interest in mind or the protection of the investment you have in your vehicle.

What should I do when I pick up my repaired vehicle?

Review your itemized final repair order. Complete a walk-around inspection with your Service Advisor and have him/her explain the repairs that were made to your vehicle.

Look at the paint color and finish, all exterior trim, and proper operation of items involved, such as handles, mirrors, and other moving parts.

Choose a repair center that measures customer satisfaction and satisfaction is guaranteed before any payment is made.